Shipping Policy

Effective Date: 21/02/2025

Normo IT Solutions Private Limited (“Company,” “we,” “us,” or “our”) operates a digital services platform through our website, www.normoitsolutions.com (“Website”). As a provider of virtual and digital services, this Shipping Policy outlines how we deliver our services and any related considerations.

By purchasing our services, you acknowledge and agree to the terms described in this Shipping Policy.

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1. Scope of Policy

This Shipping Policy applies to all digital and virtual services offered by Normo IT Solutions Private Limited, including but not limited to:

• Domain Registration
• Web Hosting
• Reseller Hosting
• VPS (Virtual Private Server)
• Dedicated Server
• Website and App Development
• SEO Services
• Other IT-Related Services

As we primarily provide digital services, the delivery process does not involve physical shipping. Instead, services are provisioned electronically.

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2. Delivery of Services

2.1 Digital Services

• Once payment is confirmed, services are delivered digitally through our secure platforms. Delivery includes:
• Email communication containing access credentials, configuration details, or links to the purchased service.
• Access to our customer portal for managing services.

2.2 Provisioning Timeline

• Instant Delivery: Services like Domain Registration, Web Hosting, and VPS hosting are typically provisioned instantly or within a few hours after payment confirmation.
• Custom Services: For custom services such as Website and App Development or SEO, the timeline for delivery will be communicated as part of the service agreement. Delivery times may vary based on project complexity.

2.3 Email Notifications

• Customers will receive an email notification upon successful activation of their services. Please ensure that the email address provided during registration is accurate and active.

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3. Accessing Your Services

• Customer Dashboard: Customers can log into their accounts on our Website to access and manage their purchased services.
• Support Assistance: For any issues accessing services, customers can contact our support team at support@normoitsolutions.com.

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4. Service Delays

While we strive to deliver all services promptly, certain factors may cause delays, including but not limited to:

• Payment verification processes
• Technical issues or server downtime
• Incomplete or inaccurate information provided during the order process

In such cases, we will notify you via email or phone and work to resolve the issue promptly.

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5. Physical Products

Normo IT Solutions Private Limited does not sell physical products. Therefore, no physical shipping is involved in our operations.

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6. International Customers

Our services are available globally. Delivery times and processes remain consistent for all customers, regardless of location, as services are delivered electronically.

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7. Refunds and Cancellations

For information about refunds and cancellations, please refer to our Refund Policy. Refund requests must adhere to the terms outlined in that policy.

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8. Contact Us

If you have any questions or concerns about the delivery of your services, please contact us:

Normo IT Solutions Private Limited
Email: support@normoitsolutions.com
Website: www.normoitsolutions.com